Government takes stock of supply chain issues in eCommerce firms

Commerce Minister Piyush Goyal met CEOs of e-commerce portals including Bigbasket and Amazon, among others to check on supply chain issues they faced earlier.

The companies reportedly informed the minister that while supply chain issues had been solved to some extent, the challenge right now was a shortage of manpower on the ground. The minister said that things have improved, albeit slowly, but now is the time to fasten the process.

Earlier, Goyal held discussions with various stakeholders from eCommerce and logistics industry on a video call. He tweeted saying he also discussed measures that can be taken to resolve issues as soon as possible. “We are committed to ensuring that essential goods reach the people in the most convenient and safest manner,” he added.

After asking state governments to allow the delivery of essential products from eCommerce channels amid coronavirus outbreak in India, the DPIIT had also established a control room. The control room is monitoring the supply chain of essential commodities in real-time. It is ensuring that the transportation and delivery of essential items don’t face any disruption amid the lockdown to prevent the spread of the novel coronavirus in the country.

At present, the companies have been able to start operations again but are first focusing on delayed orders. BigBasket said it will first focus on fulfilling existing orders before accepting new order.