The real test of leadership does not occur when everything is normal. Rather, leadership is oftentimes tested and defined during a crisis. The way a leader thinks, behaves and acts during a crisis will establish their credentials as a good leader or a poor one.
It doesn’t mean, at times of difficulty or challenge, Leaders are supposed to perform like God or Superman, who can do anything perfectly in seconds on the pray or calls of individuals to sort out any kind of problems. Actually, people look for that kind of Leader, who is felt, experienced or pervaded everywhere from mind to heart of its people and is always available to help in navigating the crisis.
Irrespective of the nature or sources of the crisis, its immediate impact is felt on the mental health or emotional level of people and they are immersed in a vicious cycle of Fear, Anxiety, Insecurity, Deep Frustration and sense of Depression causing overflow of negativity in the environment. Everyone just adds more and more concerns for the present and future, so the whole fabric of bonding, trust, collaboration is shaken, everyone is a kind of lost entity, struggling to find rays of hope.
Where to go, how to go, what to do like questions start surfacing in the minds of people and it all shapes up the role of Leadership in times of crisis.
The journey of Leaders begins with the primary intent of creating lost faith, trust and confidence in the team by reassuring them.